Privacy Policy — Radiance Pulse Panel

Our commitment to your privacy

Radiance Pulse Panel takes the protection of personal information seriously. This policy explains what data we may collect when you use our website or contact us, how we use it, and the choices you have. We aim to be straightforward about this — no vague language, no surprises.

This policy applies to the website radiancepulsepanel.com and any communications you have with us through it.

What data we collect and why

Contact form submissions

When you submit our contact form, we receive your name, email address, and the content of your message. We use this solely to respond to your enquiry. We do not use this information for marketing or share it with third parties without your consent.

Cookies and analytics

If you accept optional cookies, we may collect aggregated usage data to understand how the site is being used (page views, session duration, navigation paths). This data is not linked to your identity. See our Cookie Policy for full details.

Technical data

Standard server and browser data may be logged automatically — such as IP address, browser type, and referring URL. This is used for security purposes and is not linked to personal profiles.

Legal basis for processing

We process contact data on the basis of legitimate interest (responding to your enquiry) and, where you have opted in to cookies, on the basis of your consent. We do not process data for automated decision-making.

How we use your data

To respond to messages and enquiries you send us through the contact form.
To improve the website through aggregated, anonymised analytics (only if you've consented).
To ensure security and protect against fraudulent or harmful activity.
We do not sell personal data, share it with third-party marketers, or use it for unsolicited communications.

Third-party services

We may use third-party tools for analytics and advertising (such as Google Analytics and Google Ads). These services may set cookies on your device if you have consented. Their data practices are governed by their own privacy policies.

We do not share your personal data with these third parties beyond what is necessary for the stated purpose and only where you have given consent via the cookie preference panel.

Data protection and retention

Contact form data is retained only as long as needed to respond to and resolve your enquiry, and is then deleted.

We apply appropriate security measures to prevent unauthorised access, disclosure, or loss of data.

In the event of a data breach affecting your rights, we will notify affected individuals and relevant authorities as required by applicable law.

Your rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Access — request a copy of the personal data we hold about you.
Rectification — ask us to correct inaccurate or incomplete data.
Erasure — request deletion of your personal data, subject to any legal retention obligations.
Portability — receive your data in a structured, machine-readable format.
Object to processing — you may object to certain uses of your data, including direct marketing.

To exercise any of these rights, please use the contact page. We will respond promptly.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: avoid filling out contact forms, account registrations, or any data-submitting features; disable cookies through your browser settings (see our Cookie Policy for more details); contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us via the details provided on our Contact page. We will process your request promptly.